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Frequently Asked Questions (F.A.Q)

Our FAQ is broken down into sections. Click on the icon next to any question to view its answer. Click here to expand all questions. Click here to collapse all questions.

Technical Issues

[+]  1.   I'm having problems! HELP!!
[+]  2.   My cart/order form does not save. Why?

Before Placing an Order:

[+]  3.   Do your blinds compare to other top name brands?
[+]  4.   Do you charge for shipping?
[+]  5.   Do you charge sales tax?
[+]  6.   How do I measure my windows properly?
[+]  7.   What do you mean by inside & outside mount?
[+]  8.   Do you have catalogs or brochures?
[+]  9.   Is there a minimum window sill depth for inside mount?
[+]  10.   Can I change or cancel my order?

Time of Order Questions:

[+]  11.   How long will it take to receive my order?
[+]  12.   If I need samples can I get some for free?
[+]  13.   What does color coordinated mean?
[+]  14.   Do you ship to Alaska, Hawaii, or International?
[+]  15.   When will you charge my credit card?
[+]  16.   My credit card declined, will it put a hold on funds in my account?
[+]  17.   Will I receive any type of order confirmation?
[+]  18.   Will you give out or sell my personal information?
[+]  19.   Are your online transactions secure?
[+]  20.   Do you supply installation screws/fasteners?

After Placing an Order:

[+]  21.   Where can I find installation instructions?
[+]  22.   How do I contact customer service?
[+]  23.   What if some of my blinds were damaged during shipping?
[+]  24.   How do I check order status?

Warranty, Care & Service:

[+]  25.   What type of warranty is there on your products?
[+]  26.   What if one of my blinds or shades break?
[+]  27.   Where can I find info on cleaning & caring for my blinds?

Installation Services:

[+]  28.   Where can I go to get help with my blinds installation?

Blinds Parts:

[+]  29.   Where can I go to get parts if I am not a customer?