Frequently Asked Questions (F.A.Q)
Technical Issues[+] 1.   I'm having problems! HELP!!
[+] 2.   My cart/order form does not save. Why?
Before Placing an Order:[+] 3.   Do your blinds compare to other top name brands?
[+] 4.   Do you charge for shipping?
[+] 5.   Do you charge sales tax?
[+] 6.   How do I measure my windows properly?
[+] 7.   What do you mean by inside & outside mount?
[+] 8.   Do you have catalogs or brochures?
[+] 9.   Is there a minimum window sill depth for inside mount?
[+] 10.   Can I change or cancel my order?
Time of Order Questions:[+] 11.   How long will it take to receive my order?
[+] 12.   If I need samples can I get some for free?
[+] 13.   What does color coordinated mean?
[+] 14.   Do you ship to Alaska, Hawaii, or International?
[+] 15.   When will you charge my credit card?
[+] 16.   My credit card declined, will it put a hold on funds in my account?
[+] 17.   Will I receive any type of order confirmation?
[+] 18.   Will you give out or sell my personal information?
[+] 19.   Are your online transactions secure?
[+] 20.   Do you supply installation screws/fasteners?
After Placing an Order:[+] 21.   Where can I find installation instructions?
[+] 22.   How do I contact customer service?
[+] 23.   What if some of my blinds were damaged during shipping?
[+] 24.   How do I check order status?
Warranty, Care & Service:[+] 25.   What type of warranty is there on your products?
[+] 26.   What if one of my blinds or shades break?
[+] 27.   Where can I find info on cleaning & caring for my blinds?