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BuyRiteBlinds.com Order Policies

BuyRiteBlinds.com is a division of its parent company, CustomWholesaleBlinds.com.

Custom Wholesale Blinds Brand™ Information:

At BuyRiteBlinds.com we only sell the Custom Wholesale Blinds™ brand of window coverings which are manufactured in the United States to our exacting standards. The quality of our products meet or exceed all the top name brands, both domestic and imported.

Satisfaction is 100% guaranteed that our products will perform and last as well as any other brand name product and remember, NOBODY sells a better product for less!

Child Safety:

To avoid possible injury with the cords on certain blinds and shades, please keep the cords out of the reach of small children.

To avoid possible strangulation, keep cords out of the reach of children. Use these devices:

  1. Clamp or clothes pin.
  2. Cord Cleat.
  3. Tie the cord to itself.
  4. Tie-Down Device.
Cord Cleats are available upon request.

Proper Window Measurements:

Finished measurements for both inside mount and outside mount are calculated from the top of the headrail to the bottom of the bottomrail (for verticals, the bottom of the slats) for the height. The width is from the left edge of the window treatment to the right edge.

Inside Mount Blinds & Shades

'Inside Mount' means that it fits WITHIN the window frame/opening. Inside mount blinds and shades have specific deductions taken by the factory for operating clearance (so they don't rub). Please DO NOT take any deductions of your own. For more specific details please go to to the product page for the product you are interested in to view detailed measuring instructions before completing your order.

Outside Mount Blinds & Shades

An 'Outside Mount' means that it overlaps (goes beyond) the window opening for both width AND height. Allowances are NOT taken by the manufacturer on this product - you must ADD to the width AND height for proper coverage, privacy and installation bracket mounting. You will need to supply us the exact measurements that you would like the window treatment to be (not the window size). This includes adding extra for the width and the height to clear any trim, etc.

CLICK HERE to view our detailed measuring instructions.

Color Disclaimer:

Computer monitors are not all calibrated equally, and electronically reproducing color on the Internet is imprecise. Therefore, we do not guarantee that what you see accurately portrays the color. We have gone to great lengths to portray colors as accurately as possible. In addition, we offer up to 10 FREE product swatches/samples for customers seeking an exact color match. So, if an exact color match is needed, then please request free samples before placing your order. Once you receive your samples, keep in mind that even the actual sample can have minimal color variations as stated by our manufacturers.

Note: If two products have the same color name that does not mean they are the same exact color. Please order samples of all products you wish to consider purchasing to avoid any confusion.

Bamboo Shades Disclaimer: Our Bamboo products are a special case compared to our other products. Since our Bamboo Shades are made from real bamboo wood their color and pattern can vary a great deal from a sample to the actual shade that you order. The color can vary from a more lively greenish tint to a more natural brown color. The sample should be used to only get an idea of the string/ladder placement and a general feel for the product's pattern possiblities.
Dye Lot

Colors may vary slightly from Dye lot to Dye lot. BuyRiteBlinds.com is not responsible for the differences in Dye Lot variations that are within industry standards.

Color Coordinated Components

Color Coordinated means similar colors but not necessarily the same exact color. An exact match in color is not always possible for the components of the blind/shade. The color that best coordinates with the product's slat/fabric color will be chosen for use on the components. All components will not necessarily be of the same exact coordinated color.

For example, you may order a Golden Oak colored product but the headrail does not come available in that color, so for this product the factory will have a coordinated color that they use which may be more of a cocoa color. The same is true for the other components of the product, such as the ladder strings, lift cords, tilter cord or tilter wand, bottom rail, and tassels. Not all options are color coordinated, so make sure you are aware of the color of each option you order.

Backlighting of Fabrics:

"Backlighting" is the effect seen when light filters in through translucent type fabrics from behind (like daylight outside). Our swatches don't show you the effect of backlighting, which can soften colors and highlight fabric textures. If you'd like to see how backlighting affects the color or texture of a particular material just request free samples from us.

Shipping & Processing Fees:

We offer free UPS Ground shipping within the contiguous United States as long as the product(s) you order are less than 90.00" wide. (width OR height for PVC Verticals)

Orders under $100.00 incur a $ 10.00 processing fee. Orders $ 100.00 and over incur a reduced processing fee of $4.50. If your package is over 90.00" wide please see Oversize Shipping fees below.

UPS Ground is normally delivered to your door with no signature required. If you require UPS Ground delivery with signature authorization, or "Signature On File", your order will incur a charge of $2.00 per blind. Please CONTACT US with any questions regarding these fees.

Oversize Shipping Charges:

Blinds and shades that are greater than 90.00" in width (for pvc verticals, 90.00" width or height) will incur a oversized shipping charge. There is a one time, per manufacturer fee of $200.00 no matter how many oversized products are on that order. This fee is for the transportation of your order from our factory to your address.

Generally the freight companies will not deliver the order to second or higher floors. Some freight companies will also not unload the order from their truck. Make sure you have someone that is able to unload the order and carry it inside your home/business for you.

Special Note for Florida Customers...
Since one of our manufacturers is located in Florida and they have a local delivery area, we may be able to lower the oversized shipping fee. Please CONTACT US to determine if you qualify.

What if one of my boxes are lost in transit?:

Please contact us immediately if you are missing any boxes so we can alert the carrier. If the lost items can not be found, we will file a claim with the carrier. Once the packages have been verified as lost with the carrier, we will expedite your order back through production again. Because we must wait for carrier approval, it is important that you CONTACT US IMMEDIATELY if you are missing anything on delivery. If you fail to notify us of lost packages within seven (7) days, we may be limited in what we can offer regarding the replacement of your missing items.

Delivery times may vary depending on the product. The estimated delivery times include working days and exclude weekends, holidays and factory closing days. Because of the delay in our order process for error correction, your selections may be out of stock by the time your order hits production. BuyRiteBlinds.com will not be responsible for delays outside of our control, such as out-of-stock merchandise or backorders.

Signature Required: If you would like to require a signature upon delivery, your order will incur a charge of $2.00 per blind. Please note that on your order or inform our customer service representative at time of order.

Shipping Directly to Locations Outside the contiguous United States

We offer direct shipping to the following areas at the rates shown below:
• Alaska $60 per blind or shade
• Hawaii $60 per blind or shade
• Puerto Rico $60 per blind or shade
• Canada $90 per blind or shade
• Cayman Islands $90 per blind or shade

To ship direct to these areas, you must call to place your order.

Shipping by Frieght Forwarder to Locations Outside the contiguous United States
If shipping by freight to the following areas, you must arrange all freight shipping before time of purchase. When ordering you set the billing information to whatever your credit card has on file and set the shipping information to the address of the freight company you are using.

  • Alaska
  • Hawaii
  • Puerto Rico
  • Canada**
  • Cayman Islands**

**Please call to place an order in these areas.

NOTE: Shipping to Locations Outside the contiguous U.S. requires the blinds to be under 90.00" in width.
NOTE: Our standard shipping times do not apply to products shipped outside the Contiguous U.S.
NOTE: We can NOT ship to P.O. Boxes or Military Bases.

Rush Delivery Prices:

Rush Delivery is available for certain products. Please call for availability. Time of production for rush delivery begins the next business day after the order has been placed. (Not including weekends or holidays) The following are additional prices for production time on all rush delivery orders.

  • 72 hour rush - $10 additional per blind
  • 48 hour rush - $15 additional per blind
  • Please note, the above prices are stated for production time only and does not include shipping time.
  • Please be aware, the above prices are additional to any oversize shipping charges that may apply.
  • No changes/corrections allowed on Rush Delivery orders.

Online Security:

All personal information is processed through our secure server utilizing industry-standard Secure Sockets Layer (SSL) technology. This makes sure all information we pass to you, or vice versa, is encrypted first. If you still have concerns, please CONTACT US and a customer service representative will take the order by phone.

All Personal Information WILL Remain Confidential: We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. We have never and will never share your information with any outside parties, except in the process of fulfilling an order (example: releasing your address to UPS or FedEx).

Changes or Cancellations:

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Please be sure of your purchase prior to finalizing your order.

Also, all credit cards are charged up front for the total sales price, including shipping.

You have up to 24 hours after the order is placed to make changes or cancellations to the order.

Under no circumstance will BuyRiteBlinds.com either refund any money or issue any credits for a purchase if the cancellation or change occurs at any time beyond this 24 hour period. Please review your Order Confirmation Email immediately after your place your order to check for errors.

After that time the order normally begins production and changes will most likely not be possible. Changes after this 24 hour period, if possible, will incur an additional fee. If this requires a credit back to a credit/debit card then this credit may not post to your card for up to 5 (five) business days from the credit time.

If you do make a change, whether to the order or your shipping information your order may be delayed a couple extra days. This is due to the fact that the order must be pulled from the system, edited and re-entered.

No changes/corrections allowed on Rush Delivery orders.

Payment Types We Accept:

Because our blinds and shades are custom made to your exact specifications, we require all orders to be paid for when the order is placed. We accept Visa, Mastercard, Discover and American Express thru our website and over the phone. Cashier's checks, personal checks and money orders must be mailed to our office before your order is started.

NOTE: If you would like to pay by check there will be a holding period of 3-5 days so your check can clear the bank before processing order. YOUR ORDER WILL NOT BE PROCESSED UNTIL YOUR CHECK HAS CLEARED THROUGH OUR ACCOUNT! Please take that into consideration when ordering.

Sales Tax:

Since we are a Florida-based business, we collect 7% sales tax on all orders shipped to a Florida address. BuyRiteBlinds.com will not impose sales tax on orders that are delivered outside of the state of Florida unless such taxes are imposed on Internet sales by law.

Inspection, Damage, Return/Repair Policy:

Most of BuyRiteBlinds.com products are custom made which means they are non-returnable and non-refundable. For this reason we require that as soon as your order arrives you inspect everything; color, size, fit, controls, quantity, proper function and most importantly, damage of any kind. Also, the decision to either repair or replace damages and/or errors is at the sole discretion of the manufacturer.

We request that digital pictures be taken of damaged items so we can see the damage. Please email the pictures to customerservice@buyriteblinds.com within 5 days of shipment so we have enough time to file our claim with the shipper. Please CONTACT US so we know your pictures were sent. If we decide that the images do not clearly represent the damage or problem the product will need to be shipped to the manufacturer at the cost of the customer. If the product is found to have damage or an error that is the fault of the manufacturer or shipper, the product will be repaired at no cost.

If the images clearly represent the damage or error then the manufacturer may issue a pickup at their expense to either have it repaired or replaced at their discretion with no cost to the customer. If there is damage to the products that was not caused due to shipping but was present at the time you opened the boxes, you have 7 days to report it to us.

NOTE: Please do NOT call and file a claim with the shipper. The claim must be filed by us, the shipping company.

IMPORTANT: The customer must follow the shipping damage instructions that relate to the shipping method used on your order:

FedEx or UPS Delivery

If anything appears incorrect or there is any type of damage please notify us immediately (no later than 7 days). If you fail to notify us within 7 days we may be limited in what we can offer regarding repairs and/or replacements. NOTE: Please do not discard the shipping boxes until you verify that all products are correct and free from defects of parts and workmanship. Manufacturers will not supply replacement boxes.

Ground Freight Delivery

If there is damage you must note on the bill of lading with the delivery driver what the damage is. If only part of your order is damaged, like one of five boxes, then just refuse the one damaged box and note that THAT box was damaged on the bill of lading. You must also contact us within 2 days about the damage so we can get this handled. Without this note we will not be able to replace the damaged products at no cost. NOTE: Please do not discard the shipping boxes until you verify that all products are correct and free from defects of parts and workmanship. Manufacturers will not supply replacement boxes.

INSTALLATION NOTE: If you plan on hiring a professional installer we highly suggest you wait until ALL the products have arrived, are unpacked and inspected to be sure all the parts are present and the products are in proper condition BEFORE scheduling the installation. Most installers charge higher fees for secondary trips to your home and this is not something we are able to reimburse.